Returns & Exchanges
We want you to love the fit. If something isn’t quite right, you can request an exchange or return within 7 days of delivery.
Exchanges
Need a different size or colour? We’ve got you.
You can exchange your item for another size or colour, subject to availability. Your first exchange is free and includes reverse pickup and shipping of the replacement item. If your preferred size or colour is unavailable, you may choose another available option or request a refund as per the return policy below.
Returns
Changed your mind? You can return an eligible item within 7 days of delivery.
A ₹99 reverse-shipping fee will be deducted from your refund. Any shipping charges paid while placing the original order are non-refundable.
For prepaid orders, the balance will be refunded to your original payment method. For Cash on Delivery orders, refunds will be processed via UPI or bank transfer.
Damaged, Defective or Wrong Item
That one’s on us!
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and share clear photographs of the issue.
Once verified, we’ll arrange a free replacement or a full refund, including applicable shipping charges.
What Can Be Returned or Exchanged?
To be eligible, the product must be unused, unworn, unwashed and unaltered, with all original tags attached and the original packaging intact. The product should be free from stains, perfume, deodorant, body odour, pet hair or any other signs of use.
Items marked Final Sale on the product page cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
How to Raise a Request
Email us at hello@vaatwear.com or reach out to us on WhatsApp within 7 days of receiving your order.
Please share your order number, item you want to return/exchange, and reason for the request. For damaged, defective or incorrect products, please also attach clear photographs. Once your request is approved, we’ll arrange a reverse pickup wherever our courier partners provide the service.
Pickup & Quality Check
After the product reaches us, it will go through a quick quality check.
Products that do not meet the return conditions above may be sent back to the customer and will not be eligible for an exchange or refund. If reverse pickup is unavailable at your pincode, we may ask you to self-ship the product. For damaged, defective or incorrect items, reasonable return shipping costs will be reimbursed after verification.
Refund Timeline
Once your returned product passes our quality check, your refund will be initiated within 5–7 business days.
Depending on your bank or payment provider, it may take an additional 2–5 business days for the amount to reflect in your account. For COD orders, our team will contact you for the UPI or bank details required to process the refund.
A Few Things to Keep in Mind
Colours may appear slightly different depending on your screen, lighting and display settings. Minor colour variations alone may therefore not qualify as a defect.
Please check the size chart on the individual product page before ordering, as fits and measurements may vary between styles.
Only one free exchange per item/order should be allowed; any subsequent exchange can carry a ₹99 handling/reverse-shipping charge.
Need Help? We’re here.
Email: hello@vaatwear.com
WhatsApp: +91 9243008300
Our team aims to respond within 24 business hours.
Effective from: 1 August 2026
Applies to: Orders placed on vaatwear.com
This policy may be updated from time to time. The policy applicable on the date your order was placed will govern your return or exchange.