Shipping Policy

We know waiting for your order is the least fun part.

Every VAAT order is quality-checked, packed at our facility in Gurugram, Haryana, and shipped across India through our courier partners. Here’s everything you need to know about getting your VAAT order from us to you.

Effective from: 1 August 2026
Ships from: Gurugram, Haryana, India
Processing time: 1–2 business days
Delivery: Pan-India

Order Processing

Once your order is confirmed, we take 1–2 business days to verify, quality-check and pack it before dispatch. This processing time is separate from the delivery timeline. Orders placed on weekends or public holidays will begin processing on the next business day.

Can I change or cancel my order?

You can request a change or cancellation before your order has been dispatched. Once your order has been handed over to our courier partner, we won’t be able to modify the size, colour, delivery address or cancel the shipment.

So yes, that final checkout check is worth the extra 10 seconds. To request a change or cancellation, contact us as soon as possible at hello@vaatwear.com or via WhatsApp with your order number.

Delivery Timelines

Once dispatched, most orders are delivered within approximately 4–7 business days. Depending on your location, delivery may be quicker or take a little longer.

 

These timelines are estimates rather than guaranteed delivery dates. Courier volumes, weather conditions, regional restrictions and other unexpected disruptions may affect delivery. Where available, you’ll see an estimated delivery timeline for your pincode at checkout.

Shipping Charges

Orders: Shipping is free pan-india.
No minimum order value. No complicated maths at checkout.

Cash on Delivery: A ₹99 COD handling fee applies to Cash on Delivery orders and will be shown at checkout. The COD handling fee is non-refundable once your order has been dispatched, except where the order is returned because of an error from our side, such as receiving a wrong or defective product.

Tracking Your Order

Once your order has been dispatched, we’ll send you the courier details and tracking link via email and/or SMS.

You can use this link to follow your shipment directly on the courier partner’s tracking page. You may also receive an Out for Delivery notification on the day your package is due to arrive. Courier contact details will be provided where available. If your tracking hasn’t updated for 3 or more business days, get in touch with us and we’ll help check what’s happening.

If Your Order Is Delayed

Sometimes packages take the scenic route.

We work with third-party courier partners for deliveries across India. While we don’t directly control their transit routes, delivery schedules or delivery attempts, we’ll help you resolve an issue if something goes wrong. If your shipment appears unusually delayed, contact us at hello@vaatwear.com with your order number and tracking ID.

Order Shows Delivered, But You Haven’t Received It

If your tracking shows Delivered but you haven’t received the package, please check with family members, neighbours, reception or building security first.

Still missing?

Contact us within 48 hours of the delivery update. We’ll raise an investigation with the courier partner and help you with the next steps.

Lost or Damaged in Transit

If the courier confirms that your package has been lost or damaged during transit, we’ll arrange a free replacement or full refund, subject to verification.

No shipping or replacement charges will apply in such cases.

Delivery Attempts & Return to Origin

Our courier partners generally make 2–3 delivery attempts before returning an undelivered shipment to us.

Please keep the phone number provided with your order reachable around the expected delivery date.

A package may be returned to us if:

• The delivery address is incorrect or incomplete
• The recipient cannot be contacted
• Delivery is repeatedly unsuccessful
• The recipient refuses to accept the package

This is known as Return to Origin (RTO).

If your order comes back to us, we’ll contact you about the next steps. If you’d like the order shipped again, an additional shipping charge may apply where the original delivery failed because of an incorrect address, unavailability or refusal to accept the shipment.

Any COD or shipping charges already paid may remain non-refundable in such cases.

Where We Deliver

We currently ship across India to pincodes serviced by our courier partners.

Serviceability is checked during checkout. If your pincode isn’t currently serviceable, you may not be able to complete delivery to that address.

If payment is collected but we subsequently discover that your location cannot be serviced, we’ll cancel the order and issue a full refund.

We currently do not offer international shipping. Not yet, anyway.

Changing Your Delivery Address

Please make sure your delivery address, pincode and phone number are correct before placing your order.

If your order hasn’t been dispatched, contact us immediately and we’ll try to update the address. Once the package has been dispatched, we cannot guarantee an address change or redirect.

Delays Outside Our Control

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, government restrictions, regional disruptions or courier network interruptions.

We’ll do our best to keep you informed and help wherever possible, but delivery timelines may be extended in these situations.

Need Help With Your Order?

Something stuck? Tracking acting sus? Talk to us.

Our support team aims to respond within 24 business hours.

Email: hello@vaatwear.com
WhatsApp: +91 9243008300

Keep your order number and tracking ID handy—it helps us sort things faster.

For unresolved complaints, you may also escalate the matter through our grievance redressal contact in accordance with applicable Indian e-commerce requirements.

Grievance Contact: Vipul Bhasin
Email: hello@vaatwear.com